> ## Documentation Index > Fetch the complete documentation index at: https://docs.lilith.rip/llms.txt > Use this file to discover all available pages before exploring further. # General Troubleshooting Guide If something doesn’t work right away, don’t immediately ask for support! Do whatever you can first or give it time before asking for assistance. * Make sure that you aren’t banned from Hypixel, * **Restart Lilith** or reinstall it, * Delete all of your Lilith files located at: * Linux: `$XDG_DATA_DIR/lilith`, * MacOS: `~/Application Support/lilith`, * Windows: `%APPDATA%\lilith`. * Run [`/lresetauth`](/commands/lilith/resetauth) in-game, * If links are involved try them in incognito/different browser/mobile device, * That both your game language and Hypixel language are set to English, * That you have an up-to-date Hypixel API key pasted into your Lilith config (find how to get one [here](/guides/setup/apikey)), * That the Discord linked to Lilith and the Discord signed into the Lilith configuration site are the same ([`/whoami`](/commands/lilith/whoami)), * Make sure that you are connected to the internet, * Make sure that your local IP is 127.0.0.1 and that your local port is 25565 in the [config](https://me.lilith.rip), * Make sure you have no other applications running on port 25565 (like another Lilith launcher or a Minecraft server, since Minecraft innately runs on 25565), * Make sure that you have Lilith as an [exclusion](/guides/troubleshooting/antivirus-exclusion) in your antivirus or have your antivirus turned off. To make Hypixel mods work read [here](/guides/troubleshooting/hypixel-mods). These guides were mainly written by Bobsa and Novus, thanks! This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.