> ## Documentation Index > Fetch the complete documentation index at: https://docs.lilith.rip/llms.txt > Use this file to discover all available pages before exploring further. # General Troubleshooting Guide If something doesn’t work right away, don’t immediately ask for support! Do whatever you can first or give it time before asking for assistance. * Make sure that you aren’t banned from Hypixel, * Restart Lilith or Reinstall it, * Delete all of your Lilith files Enter your home directory, either `~/` or `C:\Users\yourName`, then delete the folder marked lilith, * Run /lresetauth in-game, * If links are involved try them in incognito/different browser/mobile device, * That both your game language and Hypixel language are set to English (Lilith doesn’t work with others at the moment), * That you have an up-to-date Hypixel API key pasted into your Lilith config (find how to get one [here](/guides/setup/apikey)), * That the discord linked to Lilith and the discord signed into the Lilith configuration site are the same, * Make sure that you are connected to the internet and that your local IP is 127.0.0.1 and that your local port is 25565 in the config, * Make sure you have no other applications running on port 25565 (like another Lilith launcher or a Minecraft server, since Minecraft innately runs on 25565), * Make sure that you have Lilith as an exclusion in your antivirus or have your antivirus turned off. To make Hypixel mods work read [here](/guides/troubleshooting/hypixel-mods). These guides were mainly written by Bobsa and Novus, thanks!